Cancel any time. You keep access to the end of the month you paid for. No refunds for months you've started, except: the first 10 days, billing mistakes David decides, the app not working for you when David decides, and rights BC law gives you.

1. Cancel future months (any time)

• Cancel in Account > Cancel membership, or email hello@theycallmethebull.com. No fee. No penalty. No call needed. You can cancel before or after a renewal date.
• You keep access until the end of the month you've paid for.
• We don't charge again after you cancel.
• Cancelling releases a founding price schedule. Resuming before the month ends does not rebuild that schedule.
• You can change your mind and resume before the month ends.

2. No refund for months you've started

After the 10-day window, we don't refund a month once it has started, or part of a month you didn't use, because the app and plan are built for you from the first day. This does not limit the exceptions below or any right BC law gives you.

3. When we do refund

a) Your 10-day window. Full refund of everything you paid, within 15 days, for a new membership. You don't need a reason.

b) Billing mistakes. If we charge you twice or the wrong amount, tell us. David decides, and we refund the difference within 15 days.

c) The app truly isn't working for you. If a problem on our side stops you from using the app and we can't fix it within 7 days, tell us. David decides and may refund the affected month. We'll answer within 5 business days.

d) Your rights under BC law. You may also cancel and get a refund of the unused part of what you paid (we work it out by the formula in the law) if there's a material change in your circumstances, such as a physical, medical or mental condition that makes it unreasonable or unsafe for you to keep training, confirmed in writing by a doctor or nurse practitioner (we may keep a small prescribed amount for our costs in this case), or you die (your estate may cancel); or there's a material change in our service: we stop offering it, it stops being substantially available as described, or we can't deliver it as promised, for reasons on our side; or we didn't give you required information or a copy of your agreement on time, or the agreement doesn't match what we told you before you paid. Tell us in writing and give the reason where needed. We refund within 15 days.

e) If we end your membership for any reason other than you breaking the terms, we refund the unused part of the paid month.

4. Price changes

If we raise the price or reduce what you get, we email you 30 to 60 days ahead. The founding step-up email goes out 45 days before. You can cancel at no charge at any time after that.

5. How refunds are paid

Back to your original card, through Stripe, within 15 days. Your bank may take a few more days to show it.

6. Chargebacks

If something's wrong, please email us first. We'll fix real mistakes fast.

7. The book

The Longevity Notes: Starter ebook, if sold, is a separate one-time purchase. All sales of the book are final, except where the law says otherwise. That sentence is about the book only, not this app membership.

8. Contact

hello@theycallmethebull.com · 209 E 7th Ave, Vancouver, BC V5T 0H3. You can also contact Consumer Protection BC.

Version history: 1.0, 2026-10-18, first version.

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